SHIPPING & RETURNS

DELIVERY

6.1 Deliveries to England and Wales are FREE OF CHARGE, selected Scotland postcodes incur a cost of £99 and deliveries to Northern Ireland incur a cost of £125. The delivery charge is non-refundable once the item has been despatched from our warehouse. If you miss a delivery, you will have to pay the delivery fee again. If you return your item for a refund, your delivery fee cannot be refunded, additionally, if you reject the delivery the delivery fee cannot be refunded in this instance also. You can find more information about delivery and charges on our delivery page.

6.2 We will contact you to agree a delivery date for your product(s) once you have placed your order and it is confirmed. Our delivery vans visit certain areas on specific days of the week, so your delivery will be arranged for the first available day when we deliver in your area.If the product you ordered is out of stock, we will arrange delivery for the next possible delivery day in your area depending on the arrival date of your product.

   • We are unfortunately unable to deliver to certain postcodes within the United Kingdom. A full list of these postcodes are: HS, KA27-28, KW15-17, PA41-78, PH41-44,PO30-41, TR21-25, ZE

6.4 Deliveries usually take place between 7am and 7pm and the drivers will attempt to call you approximately one hour before arrival. We always endeavour to deliver within the agreed time frame and date, however, there are rare occasions when factors outside of our control hinder our ability to do so. These factors include but are not limited to vehicle breakdowns and traffic issues. There may be occasions when our delivery team will therefore arrive earlier or later than the expected time. If rare occurrences like this take place, we will always endeavour to keep you informed.

6.5 We hold no responsibility for delays outside of our control. If unforeseen circumstances do arise, we will contact you to explain the situation. In the event of long delays, you have the right to cancel your order and receive a full refund for any products paid for and not yet received. In rare circumstances, we may have to cancel your order entirely, in which case we will refund you in full.

6.6 The buyer will inspect the goods upon delivery and will notify the seller immediately of any damages or shortages. Any damage to the goods should be notified to the seller immediately and signed as damaged on the courier’s paperwork. No claims can be made for any goods signed for as received in good condition. If you, the buyer, fail to comply with this clause the seller will not be held legally liable in any respect of complaint which should have been brought to our attention within the time period stated above.

6.7 For sofa orders delivered to England, Wales and Scotland, as part of the paid delivery service, we offer assembly at the point of use and this will be carried out by our two-person delivery team. Please choose your room before the delivery team arrives, as they are not contractually bound to move the sofa to another location once the sofa is set up. Please also create a clear path from the entrance to the room of choice to allow our delivery team to operate safely and reduce the chance of damage to the sofa. Our delivery team have been trained to handle and transport furniture carefully, safely and efficiently; and on rare occasions, they hold the right to refuse this service where safety to them or the products are deemed to be at risk.

6.8 The vast majority of the time we are able to deliver through any standard UK door, however, depending on the product or access route, the product may not fit through an entrance, we are unable to offer refunds in this instance, customers are solely responsible for ensuring the product will fit before ordering. 

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6.9 LIMITS ON DELIVERY

• 6.9.1 A responsible adult (18+) must be available to supervise and accept delivery.

• 6.9.2 We will only deliver to ground floor residences, or to first floor where access is easy, or to higher floors where there is an adequate and working lift. If delivery is required to higher floors and there is no lift or the lift is not big enough to take the items, we will deliver to the ground floor only and ask that you get help in taking the products upstairs.

• 6.9.3 Your property must be within 100m of a road or hard-surfaced track.

• 6.9.4 You must ensure it is safe for the order to be delivered to the relevant room in your house.

• 6.9.5 Changes to your order, including your delivery details, must be requested at least 2 working days before your scheduled delivery date. We cannot guarantee that any changes requested after this time can be honoured, and this may affect your delivery date.

• 6.9.6 Only sofas and sofa beds will be delivered to the point of use within your property, provided there is safe and suitable access as per clause 6.9.2. Our delivery personnel will not be responsible for any disassembly or removal of existing furniture.

• 6.9.7 Flatpack items will only be delivered to the ground floor and will not be assembled or taken to the point of use within your property. It is your responsibility to transport and assemble the flatpack items to the desired location.

 

6.10 A £100 re-delivery fee may apply if:

 

• 6.10.1 Nobody is present at your delivery address to accept delivery during your agreed delivery window.

• 6.10.2 You cancel or re-arrange the delivery date within 48 hours of the agreed delivery date.

• 6.10.3 There is no safe means of access to the place of delivery or we are otherwise unable to deliver because of the limits in 6.7

 

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6.12 We hold the right to cancel your order if you are in breach of the contract as stipulated below:

6.12.1 If you do not provide us with the necessary information that enables us to deliver the products to you.

6.12.2 If you do not make payment by the due date.

6.12.3 If you do not agree to a delivery date within a reasonable period of time from the date of placing your order.

6.12.4 As part of our paid delivery service, we deliver and set up your sofa inside the property. In the unlikely event that your property does receive any damage, we are unable to reimburse any costs to repair or replace any item. If you would prefer, our team can deliver to your doorstep instead.

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RETURN & EXCHANGE

7.1 You have a right to cancel your order within 14 days of receiving it. All returns must be approved by us within 14 days of delivery and subsequently returned to us within 14 days to our warehouse. We will not process any returns after 14 days.

7.2 Please request your return by calling our team asking for the Customer Service team. All returns must be delivered to our warehouse at your own expense, where they will be inspected. Any returned items must be in an unused, brand-new condition and wrapped in sufficient packaging.

7.3 If you place an incorrect order and would like to exchange the item for a different colour or variation, you will also have to follow the above procedure. Please request your exchange via the form on the Returns & Exchanges page. All returns must be delivered to our warehouse at your own expense, where they will be inspected. Any returned items must be in an unused, brand-new condition and wrapped in sufficient packaging.

7.4 Any damages to the product must be reported within 48 hours of delivery or we will not

7.5 If an item is sent back damaged or used, we have the right to only refund back the resale value. This can be up to 100% if it is deemed unsellable, so please be careful and cautious when returning.

7.6 A refund can only be given when the items have been returned to our warehouse where they will be inspected for any damage or signs of use. Refunds will be processed after the items have been returned to us and may take up to 14 working days.

7.7 Please note our returns and refunds policy does not apply to business customers. It is the responsibility of the business to ensure that the products purchased meet the standards required for the environment in which they will be used.